Refund & Return Policy

Due to the diverse nature of our offerings, our refund and return policy is structured to be fair while respecting the quality and perishability of our products.

Eligible Cases

Incorrect items, damaged deliveries, or verified quality issues reported promptly

Not Covered

Prepared food and drinks, fresh flowers after delivery, custom florals, used or damaged books

Processing

Reviewed internally; approved refunds go back to the original payment method

Eligibility for Refund or Replacement

The customer receives an incorrect item.
The item arrives damaged due to handling or delivery.
A verified quality issue is reported promptly after receipt.
All claims must be made as soon as reasonably possible, along with supporting evidence such as photos or order details.

Non-Refundable Items

Food and beverages once prepared, served, or consumed.
Fresh flowers after delivery, use, or delayed reporting.
Customized floral arrangements or special orders.
Books that show signs of use or damage after purchase.
Items purchased during sales, promotions, or discounts.

Refund Process

Refunds are issued only after internal review and approval.
Approved refunds will be processed using the original payment method.
Refund processing time may take 5-10 business days, depending on the payment provider.
Delivery or service charges are non-refundable unless the error occurred due to Trio by Maham.

Governing Law

All transactions, services, and interactions with Trio by Maham are governed by the laws of the Islamic Republic of Pakistan.

Policy Updates

Trio by Maham reserves the right to revise or update these policies at any time. Any changes will be effective immediately upon publication on official platforms. Customers are encouraged to review policies regularly.

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